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Intelligent Survey Services and Solutions | Intelligent System with AI

Introduction

Since its establishment, Social Enterprise Innovations Limited (SEI) has always been devoted to providing useful IT and marketing solutions to NGOs and SMEs, with an aim to help the organizations to achieve their goals in a more effective and efficient way. As a continuation of this whole-hearted devotion, SEI is now introducing professional, comprehensive call centre services, as well as telemarketing/telesales services, to both corporate and non-profit making clients. With our best customer service representatives, we believe that our call centre services will help our clients better connect with their customers and, ultimately, society in this age of IT revolution.

Mission and Vision

Mission - To provide high-quality call center and telemarketing/telesales services to all kinds of organizations with call service needs in Hong Kong, particularly to NGOs and SMEs.
Vision - To foster the interests of our clients through the provision of professional call service, and contribute together to the building of a better and a warmer society, characterized by human connections and mutual caring.

Intelligent Survey Services and Solutions – Intelligent System with AI

Using the electronic system to dial and voice functions, and collecting data by the AI intelligent system, the entire operation is completed by the computer system, no need to answer call in person. Users can complete hundreds of questionnaires in a short period of time, keep abreast of the market pulse and understand the trend. The traditional questionnaire survey uses a lot of manpower and resources, and it is necessary to manually dial the number. It is difficult to complete a huge number of investigations in a short period of time, the result may not highly beneficial and it is difficult to ensure the quality of the survey.

Intelligent Survey vs Traditional Telephone Survey

Intelligent Survey Services and Solutions
  • Full use of Electronic System, drop 100% Manpower
  • One-time service fee
  • 100 calls can be dialed for survey investigations at the same time, and the time is 100% faster
  • Interactive Voice System
  • Using Voice System to replace customer service staff, ease the corporate pressure of manpower
  • No venue rental cost, no set up cost for call centre
  • Immediate electronic report
Traditional Telephone Survey
  • Hire numbers of people
  • It takes a lot of time to prepare for each survey
  • Cost for recruitment, venue rental fee and electricity and miscellaneous fees
  • One person can only process one survey at the same time
  • Need to rent a venue and set up a call centre
  • Handle report manually
  • Need to recheck all the data
Automatically completed by the computer system and does not require manual dialing and talking. The computer system can complete hundreds of questionnaires in a short period of time, allowing users to receive survey results faster and keep abreast of the market pulse and understand the trend.
The traditional questionnaire survey uses a lot of manpower and resources, and it is necessary to manually dial the number. It is difficult to complete a huge number of investigations in a short period of time, the result may not highly beneficial and it is difficult to ensure the quality of the survey.

Target Group/Organization

We see no reason to target a specific industry or type of business. As long as there are needs for call centre or telemarketing (telesales) services, we are always delighted to be a service provider. And we are particularly eager to be a strategic partner of NGOs and SMEs in terms of the provision of call service.

  • Suitable Industries
  • Business Services
  • Construction
  • Education
  • Entertainment
  • Food & Beverage
  • Information Technology
  • Logistics
  • Manufacturing
  • Non-profit making & non-governmental organizations
  • Political Parties and Pressure Groups
  • Public Sector and Government Departments
  • Retail
  • Transportation